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FAQ

I am confused, everyone seems to claim to have the best price and best product. How can I know that I am getting the best price and best product when I go to buy a diamond?

This is one place that we really shine. First like in buying anything, you need to learn about the product you are buying, so that you can make an informed decision. We at Diamond Dream will give you an education on buying a diamond that is unparalleled to anything we have seen in our twenty plus years of doing business. We will do this at no charge. It generally takes approximately 30-45 minutes of your time. If you cannot pick up a diamond and grade it, you do not know enough about diamonds to be investing your money in diamonds. Let us show you how simple it really is. The majority of people rush into a diamond purchase without enough education. We will educate you for free. This is why we operate by appointment only. We want to give you our undivided attention so you can make an informed diamond/jewelry purchase. Something else that causes confusion is that you are dealing in an emotionally charged atmosphere. People sometimes do not use common sense when they have stars in their eyes. Don't fall for the high pressure lines that many salesmen have used over the years such as; "Don't you love her/him enough to buy this?" or "this is the last one we have in stock and if you don't get it today we cannot guarantee you will ever be able to get this good of a buy again." Even, "look at the way that ring lights up her/his face, how can you put a price tag on that! You're only going to make this purchase once in your life, aren't you?" Know what you are doing first!

Why can you save me so much money compared to what I find at my favorite jewelry store downtown or in the mall?

The answer is simple. We are a wholesaler, the jewelers you refer to above are retailers. We are in a different end of the business. One thing that will be very apparent to you when you first call, is that we are very different in the way we operate compared to the conventional jeweler. We are full service and can do anything that you will find from a conventional jeweler plus much, much more. In the conventional jewelry store you are not just paying for the jewelry that you buy, you are also paying for the fancy storefront, carpeting, lighting and salesmen standing around. These items are all added into the cost of doing business equaling the amount of profit they have to charge, just to break even.

I cannot find your address. I have seen your ads in numerous places, but I never see an address. Why is this?

We operate by appointment only. Let me explain, then I will give you our address. We are not a typical walk-in jewelry store operation. We are set up to only deal with a couple of customers at a time, so that we can give you our full and undivided attention when you are purchasing something as important as exquisite jewelry. We do not publish our address so that you might call us first. Then we can visit with you and explain the above.

With that said, here is our current business address. We are located at 825 Great Northern Blvd., Suite 204, Great Northern Town Center, Helena, Montana, 59601. Call first, it is for your convenience that we ask this of you. We are always available by telephone during business hours even if we are not at the office. When we are out on deliveries the phone follows us around via cell phone. You can always get us by phone.

What are your store hours?

We generally work by appointment, see preceding question. However, our hours are 10 A.M. to 6 P.M., Monday through Saturday. This does not mean that we are always at our business location between these hours; however, it does mean that you will be able to reach us at our phone number between these hours. Call 449-GOLD (4653).