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Shipping Policy

Shipping Policy

 

DiamondDreamUSA.com offers you free 2 Day shipping for US delivery when your total order exceeds $250 in diamond or jewelry purchases.  For items that are not diamond or jewelry we will charge you the actual Shipping charges for ground shipping unless requested otherwise.  This will be calculated based upon actual package size, weight, insurance (required) and a handling fee.  Please send us your order and we will calculate the shipping charge for you.  Please specify how you want your order shipped.  You can also call us at 406-449-GOLD (4653).

 

We strive to ship within two to three business days after payment is received and confirmed unless you pay on Friday, or Saturday.  In these cases shipping will take place as stated above after we reopen the following week.  We ship all items via FedEx or USPS; if you choose other shippers, we may charge an additional fee.

 

For diamond or jewelry orders $249 and under, there will be a shipping and handling charge of $12.95 for 2nd Day shipping.

We reserve the right to refuse orders from a number of foreign countries due to high rates of credit card fraud.  An additional $30-$80 per LB will be charged for shipping to countries other than the US. (Rate varies based on actual country.)

 

*IMPORTANT NOTE: The International shipping rate does not include customs duties or local taxes.  You are responsible for paying customs duties and any import fees or taxes due.  DiamondDreamUSA.com does not make any money from these taxes or duties.  You can check with your local customs office for an estimate of what, if any duties, you would owe.

 

For all jewelry orders, please allow a minimum of 10 business days before inquiring about the status of the order. We make most of our rings as orders are received in order to customize them to your size and specifications, so please allow 2-14 Days before receiving your order.

 

We will send you an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. You can use this number to track your shipment here.

 

If you have any other question regarding shipping, please feel free to e-mail us. 

 

Please note that our walk in store may have different policies then our online store.